Frequently Asked Questions
Everything you need to know about your vision and style.
How do I provide my prescription for new lenses?
You can upload a photo of your prescription during checkout, email it to our support team, or provide your optometrist's contact information so we can verify it for you.
Can I put new lenses into my existing frames?
Yes, our lens replacement service allows you to send in your favorite frames, and our lab will custom-fit them with brand new, high-quality lenses.
What is the typical turnaround time for an order?
Most orders are processed and shipped within 7 to 10 business days after we receive your frames or prescription, depending on the complexity of the lens type.
Do you offer blue light blocking and anti-reflective coatings?
Absolutely. All of our lenses come with premium anti-reflective and scratch-resistant coatings, with the option to add blue light protection for digital screen use.
What is your return policy for prescription eyewear?
We offer a 30-day fit and vision guarantee. If you are not completely satisfied with your vision or the fit of your frames, we will work with you to make it right or provide a refund.
Do you accept vision insurance for my purchase?
While we are an out-of-network provider, we can provide you with a detailed itemized receipt that you can submit to your insurance provider for reimbursement.